Frequently asked questions

What is JustCoins?

A cryptocurrency broker.
That may sound very fancy and complicated but it’s nothing more than a platform where people can buy and sell cryptocurrency (eg bitcoin). If you ever invested in stocks you probably didn’t went to Wall Street yourself but used an online broker or bank to do so.

We make it possible for you to buy and sell bitcoins.

Why should i choose JustCoins?

That’s a good question. Because there are other companies where you can buy and sell cryptocurrencies as well. Besides, the bitcoins you buy with us are not better than the bitcoins you can buy somewhere else.

However, JustCoins has a couple of unique selling points that make us worth your while;

  • Bitcoins within two minutes. When you make a payment with a verified bank account you will receive your bitcoins within two minutes.
  • Live support. Every business day from 09:00 - 22:00 and on weekends from 12:00 - 18:00 our support agents are there to help you out with any questions you might have.
  • Reliable. When you decide you want to buy or sell cryptocurrencies you want to do that with a company that you can trust.

What are JustCoins Fees?

The fees on our platform are currently as follows:

  • Bitcoin: 3% on buy and 0% on sell orders
  • Litecoin: 3% on buy and 2% on sell orders
  • Ether: 5% on buy and 2% on sell orders
  • Other Coins: 4% on buy and 4% on sell orders

These fees are already calculated in the prices you see on our homepage. There are also fees for the various payment methods which you can choose from. The fee for a bank transfer for instance is £2,50 per transaction. All fees are clearly stated before you make your payment.

Why do I have to send a picture of my identity card or Passport?

We focus on providing a platform where you can buy and sell cryptocurrencies with the greatest of ease. If we would offer our services without identifying our users it would open the door for illicit activity as well. Criminals could for instance buy bitcoins with a hacked bank account. As a measure to keep both our users and our platform safe we ask you to identify yourself before you can start using our platform.

Does JustCoins store my coins for me?

No, JustCoins solely offers a solution where you can buy and sell Bitcoins and other Altcoins. You can store your bitcoins in a bitcoin wallet or related altcoins wallets. Whenever you place a buy order we ask you to provide us with the address of your bitcoin wallet. After you have finished the payment we will send the bitcoins/altcoins to this address. 

Which countries are supported?

At the moment countries within the SEPA region are allowed with our wire transfer services. For other countries Paypal and other payment gateways are available. Check for more info on our website.

Do you offer Love Chat Support?

Yes we do! We proud ourselves in offering top customer support. Our support agents are available every business day from 09:00 - 22:00 and on weekends from 12:00 - 18:00 to help you out with any questions you might have.

What times is Live Support available?

On business days from 09:00 - 22:00 and on weekends from 12:00 - 18:00. Outside of these hours you can always contact us by email. We try our best to respond to all emails within 24 hours.

Do you offer Consulting, Training etc?

Yes we do! Feel free to contact us with your inquiry and we will find a tailored solution for you.